More, new and now: Giving Customers What they Want
When customers shop online, the physical barriers which limit their access to products are removed – they can now buy from suppliers anywhere in the world. Choice is one of the top attractions of online shopping: for almost all product categories, consumers prefer to shop online for the greater variety.
To compete, you – like many e-commerce brands – might find your stock list ever-expanding. In fact, the average online store now boasting 999 items, with some updating their inventory every single week. To help shortlist and select products from this huge selection, customers want to easily compare products in detail online. Here, it’s really important for you to offer accurate and authentic imagery, allowing customers to evaluate in detail, and even easily compare several products on your site, giving them more confidence before parting with money.
While efficiency is important for all companies, for some industries there’s even more pressure to capitalise on real-time trends. This could be an influencer wearing a particular product leading to skyrocketing sales, or emerging trends causing sudden unexpected demand and sold out products. All of this creates greater pressure to ensure products are available online quickly for them to be commercially viable.
However, it can be a huge challenge for you to meet the combined expectations of modern customers: quality product photography takes investment and – typically – time to curate and run shoots. How do you keep up with customers’ need for ‘more’, ‘new’ and ‘now’, all promoted via quality photography?